Returns Policy

Return requests are reviewed individually. To submit a request, contact support@cmitchel.com or use the contact form with your order number, the email used at checkout, the item you would like to return, and the reason for the request.

Submitting a request does not guarantee approval. Cannon Mitchel may approve or deny a return based on the item’s condition, the circumstances of the order, the reason for the request, product exclusions, and any other relevant details. Do not send an item back before receiving written return instructions. Unapproved returns may be refused.

Condition of returned items

If a return is approved, the item must be unworn, unused, unwashed, and returned with its original tags and packaging unless support confirms otherwise. Proof of purchase may be required.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact support promptly if an item is damaged, defective, or different from what you ordered so the circumstances can be reviewed and an appropriate resolution can be offered.

Exclusions

Sale items, gift cards, custom or personalized products, and items marked final sale are generally not eligible for return. Additional exclusions may apply where stated on the product page or at checkout.

Approved refunds

If a return and refund are approved, the refund will be issued to the original payment method after the returned item is received and inspected. Processing time may vary by bank or card provider.

Statutory rights

Nothing in this policy limits rights that cannot be waived under applicable consumer law. Where local law provides a mandatory cancellation or return right, that right continues to apply.